Return & Refund Policy

At OOLLOOMART, we value your satisfaction and strive to provide the best shopping experience. If, for any reason, you are not fully satisfied with your purchase, we are here to help with our return and refund policies.

Returns

  • You may request a return within 7 days from the date of delivery.
  • To be eligible for a return:
    • The item must be unused, in the same condition as received, and in its original packaging.
    • Proof of purchase (order ID or invoice) is required.
  • Certain items such as perishable goods, customized products, and items marked as non-returnable are not eligible for returns.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be credited within 10 business days to your original method of payment.
  • Please note that shipping charges (if any) are non-refundable.
  • In case of late or missing refunds, please check with your bank or payment provider first, as processing times may vary.

Exchanges

  • Items may only be exchanged if they are defective or damaged. If you need an exchange, please contact us within the return period.
  • Exchange product will be delivered within 7 days.

How to Initiate a Return

To start a return or refund process, please contact us at:
📧 oolloomart@gmail.com

Our team will guide you through the steps to ensure a smooth process.